Terms and Conditions:

Terms and Conditions of Sale

 1.       Definitions

The term supplier shall relate to Molen Technology Limited.

The term vendor shall relate to the original supplier of hardware or software, e.g. Microsoft Ltd.

The purchaser relates to Taskforce Installation and Maintenance Limited.

Packaged software is all software not written by the supplier.

2.       Ordering

To avoid mistakes and misunderstandings all orders for goods and software shall be confirmed in writing. Once goods have been ordered they cannot be cancelled without full reimbursement of any losses incurred by the supplier.

 3.       Quotations and Rates

Where an estimated cost is given, this should be treated as an estimate and not a quotation. Additional work will be charged for. Where a daily rate is quoted, this is based on a 7.5 hour day. Travelling time will be charged for.

 4.       Payment

Orders for all hardware and packaged software must be accompanied by full payment. Payment for bespoke software, support and consultancy shall be within 30 days of the invoice date.

 If payment is overdue, we reserve the right to charge for time and expenses incurred in recovering the outstanding amount. Additionally, interest will be charged at Bank Rate plus 2%. Further services and support will be withdrawn until full payment is received, and will be resumed at the supplier’s discretion.

 5.       Expenses

The supplier may invoice the purchaser with the costs of expenses where these have been incurred in the execution of consultancy for the purchaser. These can cover the costs of travel whether this is by air, train, ship or car. The supplier will also invoice the costs of reasonable hotel expenses.

 6.       Insurance

The purchaser shall be responsible for insuring hardware and software upon delivery to their premises. The insurance shall be for the full replacement cost and cover all risks, until payment has been made and title passed to the purchaser.

 7.       Ownership of Goods

Title to all hardware and packaged software will not pass until the supplier has received payment in full.

 8.       Warranty Periods

The warranty on hardware and packaged software is that provided by the vendor. It is the purchaser’s responsibility to pack and return faulty goods to the vendor at the purchaser’s expense. It is essential that the original packaging be retained for the warranty period as vendors will refuse to accept faulty goods back unless packaged correctly in their original form.

 The warranty is invalid if goods have been misused or damaged, and is to cover against faults in manufacture or failure within the warranty period.

 9.       Consequential Loss

The supplier shall not be responsible for consequential loss arising from faulty hardware or software, or arising from any cause. All consultancy is carried out in good faith and any recommendations, reports and supporting costs and projections are made on that basis. The supplier shall not be responsible for consequential loss arising from bespoke software supplied or consultancy carried out on behalf of the purchaser.

10.   Support

Where packaged software or hardware is supplied, the supplier will provide telephone support without charge for a period of one month and at the supplier’s discretion request that telephone calls be directed to the vendor’s ‘help desk’. The purchaser will be responsible for the call charges. This is designed to help users with any simple problems, which can be resolved without the need for support charges.

 11.   Software Licensing

The supplier will ensure that the software supplied complies with the licensing requirements of the vendors and is installed in accordance with the vendor’s requirements. Any subsequent changes to the installed software, or transfer to other hardware must be with the consent of the supplier.